Brooke Kelley

Review of Poppy and Stella

I went there for the first time during the Holiday...

I went there for the first time during the Holiday season and will never go back.

I picked out a pair of Sofft shoes, the associate placed it behind the counter while I continued to shop. I went to check out and said I have the Sofft shoes behind the counter, I bought the shoes and went home. I live over an hour away to open my box to shoes that were not mine. I was furious knowing I had to drive back to Baltimore to return them. When I arrived they did not apologize only said that the shoes I had were specifically made for another customer and I should have called because they had to order another pair for the customer.

During my first purchase all merchandise was 40% off, so they said they would give me the 40% (I would hope you would because it was not my mistake), then they made me pay the difference for the shoes (which I already paid for in time and gas), without offering any discount, or store credit. I was appalled at the poor customer service.