Lawrence Kwok

Review of Novotel Amsterdam

This is not the first time I stay in your group of...

This is not the first time I stay in your group of hotel. However, everytime when I was staying with your group of hotel, no matter it is Novotel, Ibis, Ibis Styles or Pullman, I felt disappointed with the rigid policy. The group of hotel did not provide any flexibility to the guests and which make the guests felt unwelcome. These flexibility includes not only the early check-in, late check-out, rooms special requests and etc. All these requests maybe entertained by the other groups of hotel but never the accor hotel. We certainly will review our possibility to stay with your group again in the future since the experience is not good. Indeed, I love the brand of accor hotels. However, with repeatedly disappointting staying experience, I can't do nothing to adjust my choice.