I am surprised by so many four and five stars when...

I am surprised by so many four and five stars when I give only one for the waiters who were super friendly. Meat and burnt (I asked for the meat, but it means that it is not bleeding, do not give it to someone with it. in the head and leave it stamped on the floor) We had talked about this place, we often passed in front of him and on Friday we decided to stop, my 3-year-old daughter just ate potatoes, we asked for softer meat for her and Everything was the same. A real disappointment. I do not think we'll spend 22 to leave with hunger.