Ordered a beautiful, beautiful bunch of flowers la...

Ordered a beautiful, beautiful bunch of flowers last year. Really great. Now severely disappointed ..
Account canceled last year. Have to call 3 times. In the end I would be out of system. 6-8 months later they always order flowers in my name. I call and explain. I get a 50% refund of the amount. Really insane! Those 13 euros fie I still keep tegodd will probably result in 1300 euros if it is no longer ....