Jennifer Herring Review of The Pep Boys - Manny, Moe, and...
Bought new tires, was given the option of 1 year r...
Bought new tires, was given the option of 1 year road side assistance. When to website to sign up for it, said it could not be completed. Called customer service waited 45 mins for a call back after the option to be called back instead of waiting on the phone. Person took my info and right before everything was complete, the phone hung up. So I called again, another hour wait for a call back, person again took my info and said a file would be sent to the roadside assistance people to have them figure out how to sign me up . They don t have a call back number for said roadside assistance people. I decided to call corporate... no human option kept hanging up on me. This was a service that you offered but won t let anyone sign up for it. Boo to you
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