Joshua Martin

Review of Aiello Home Services

We purchased a replacement Central Air unit from t...

We purchased a replacement Central Air unit from them. The contract was for Aiello to measure the needs and select a unit designed for the size of the house. They installed the unit they identified as appropriately sized. Immediately we noticed that the old unit actually did a better job cooling the house than the new one. The unit was unable to maintain internal temp of 76 even when external temp was in the low-mid 80s, even though the unit ran constantly. They were called out again and the tech indicated it was not wired correctly and overcharged. He "fixed" the problem and left. A few months later we called them out again and they found that the wiring was again not attached correctly and "fixed" it again. The following summer, we contacted them again to complain that the unit was not keeping the house at temp. They indicated that it was expected given the warm weather outside and never sent another tech out. We called this year and complained again, they indicated they would send a tech out and gave us an appointment for a month later. We called another HVAC company who came out and found several issues.
1. The thermometer was not connected correctly to the air handler.
2. A valve within the air handler was not operating correctly, and likely hadn't been operating correctly since install.
3. The unit was overcharged.
4. the compressor unit was undersized for the house.

Luckily, the cost of the valve was still covered under the warranty, however, we still had to pay for the labor and a coolant as they had to drain the system to replace the valve.

I would never use this company again. Their focus is on getting to the most calls possible rather than making sure the job is done and the customer is satisfied.

UPDATE: the company s response in this post is a bit misleading. We had contacted the company several times since the original install with concerns. We also tried to get ahold of a manager. Only after several calls this year to the company, and after contacting another company come out try to fix the system, and after contacting the manufacturer about concerns with the this company, did I post this initial review.

UPDATE: after this post, I was contacted by a manager who agreed to reassess the calculations and if the system was incorrectly sized, fix the error. They found it was not sized correctly and did replace the product with the appropriate unit. Unfortunately, due to the pandemic, a new unit wasn t available until late summer, and the temperature was not substantial enough for us to ensure it was correctly balanced. We hope that when the heat arrives, the system will work as expected.