I had been looking for a 2016 Ford Escape and had ...

I had been looking for a 2016 Ford Escape and had been emailing/calling back and forth with the Internet rep Sarah Burns. She was very polite and friendly. She quoted me on 2 vehicles, what rebates I qualified for, etc. Thinking I had found a good deal on the car I wanted I made an appointment for that evening and drove 1.5 hours to the dealership. When I got there I asked for Mike the manager (as Sarah had instructed me to do so) and Mike passed me over to Paul, who was also very friendly. It wasn't until we sat down to talk numbers that I realized I had been mislead. Paul told me I didn't qualify for some of the rebates Sarah quoted me on for both cars. After speaking with Mike for nearly 15 minutes, he agreed to the sales price I was quoted. THEN came my trade-in, I had been quoted anywhere from $19.5-21K for my car at other dealerships, KBB, Edmunds, and had even submitted a quote on THEIR online "Black Book Trade-In Tool" that came back with the same range, BUT they refused to give me anything over $18K. Outright refused! I couldn't believe I was being low balled. I asked to speak to the Mgr Mike to figure out why and he said they used their own appraisers and wouldn't consider any other number "Take it or leave it" and walked away. At this point it was near closing time, and as I was sitting there discussing the deal with Paul THEY SHUT OFF THE LIGHTS! TO THE ENTIRE DEALERSHIP! The manager made it pretty clear that he did not want my business so I collected my things and left. They should be ashamed of the way they do business and treat customers that they can't rip off!