Nils Winkler

Review of Eve Sleep

Hands off. Not durable. Horrible Service. I bought...

Hands off. Not durable. Horrible Service. I bought two mattresses online, one is now roughly two and one is 1 1/2 years old. The second one (!) first started losing its form, now first one starts to show the same. I first complained over half a year ago. The responsiveness was between shockingly bad and non existent. They asked for pictures and more pictures, delaying the process. I sent the last pix weeks ago and have received zero response.

I was happy at first, even though already the delivery was "bumpy", but for a while the quality was ok. Now I know that the whole thing looks like scam and the people of Eve Mattress do not value their customers nor the guarantees and promises they give.

Since I ordered from Germany, I now have the option to go to court against a company in another country, with a different legal system. Not very attractive.

Don't fall for their lies and sweet talking. When something does not go according to plan, these people will show that they just grab your money and run.