Mark Byrne

Review of Knightsbrook Hotel Trim

Myself and my partner stayed for a night over the ...

Myself and my partner stayed for a night over the August bank holiday weekend. We both really enjoyed our stay at the knightsbrook and we are recommending it to our family & friends to book for a lovely hotel staycation.

Everything was faultless during our stay in the hotel but two things I would like to give a special mention about which most pleased myself and my parter.

1) We arrived at the hotel at 1:45pm and check in was not until 4pm but we were given our keys to our room at 1:45pm! We expected to have to wait until 4pm so this was a lovely start to our stay.

2) Customer service was exceptional!! I mean everyone we dealt with did their job superbly! Very friendly and helpful staff. Probably the best customer service we have ever received in a hotel. I would like to give a shout out to the waitress Migla who served us our Afternoon tea. She was extremely polite, professional and easy to chat with that made our afternoon tea experience a memorable one. I hope management will give her recognition for her service and give her our compliments

Thanks to all at the Knightsbrook hotel, we will surely be back in the future

From guests Mark & Anna
Stayed on the 1st of August 2020