DAS

Review of UpCountry Canada

Very disappointing customer service. Purchased a ...

Very disappointing customer service. Purchased a custom made sectional sofa that is practically unusable as the sharp ends of the feathers poke through the seats. Prior to the COVID shutdown, our sales rep was helpful in liaising with the manufacturer. We put everything on pause until the summer but our rep had left the Burlington store and despite numerous attempts to ask the interim manager for assistance, the most we got was to be told to contact the manufacturer directly. We will see if the manufacturer will stand behind their product. Not at all what you should expect from a company branding themselves as selling high quality products.