Codey Burden

Review of Alberta Blue Cross

I am beyond frustrated with Alberta blue cross. I ...

I am beyond frustrated with Alberta blue cross. I ve phoned and waited on hold twice now for at least 15 minutes (that s just recently we ve been with them for 15 years so I can t imagine the total time wasted) to ask basic questions about my account. Both times I got fed up and had to go so still waiting with questions trying to figure out a good time to call. HIRE MORE CALL STAFF! I ve tried to sign up with my online account that is supposed to show my balances, etc. However all I can access is basic healthy living information. HUH? Why is that even on an app? I don t need that info I need my balances!! I also have Manulife and their app is amazing! Easy to navigate. SORT YOUR APP OUT! Oh and come on! It s 2019 and I still have to send in paperwork? Manulife allows me to submit a claim online! Oooh aaaah... GET WITH THE TIMES! AB cross is awful. Don t even get me started on the confusion of having two health care accounts. Even though Manulife is now my primary account as per it being through MY employer I m still obligated to go through blue cross first for some reason?? It s soo frustrating that I have all these concerns and questions but to have to sit on the phone for over 30 minutes on hold??? MAYBE TRY OFFERING CALL BACK SO I DON T HAVE TO WASTE ANYMORE OF MY TIME?? FYI. Your customers don t have time to sit for hours on the phone. Could you make it any more difficult?? It s absolutely ridiculous how behind the times this company is. TRUST ME! SAVE THE HASSLE AND FIND ANOTHER COMPANY. If you have that option. I unfortunately do not as it s through my husband s work. So wish me luck trying to get through to these numpties :-/