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Anastasiya Borodenko

4 years ago

This experience was unexpectedly terrible. My frie...

This experience was unexpectedly terrible. My friend and I drove over an hour out to visit what we thought would be a dress shop with exceptional service. What we came to find is that while the younger staff are all wonderful and nice people, the older staff who actually control operations are pushy and rude. They do not take into account personal style preferences. The particular staff member who was helping my friend and I told me that the only dress I tried on and liked was "boring" and "not prom material". Then as I proceeded to try on more dresses she asked me if I was actually planning to buy or "just playing dress up". While I understand that the employee's time is valuable and they have sales goals to meet, I felt that this encounter was pushy and rude, placing me in the mindset that I should seek a prom dress elsewhere. The space was small and cramped, and filled up with people very quickly. At to.es we felt ignored and unattended to. The space was also not clean and the dresses seemed disorganized.

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