Estefany Gallego

Review of Casas adobes post acute rehab ...

Think twice before selecting this place for yourse...

Think twice before selecting this place for yourself or loved ones. My mother is 49 has multiple sclerosis suffered a fall and broke her hip - she was sent here after her hospitalization and it was a NIGHTMARE. They do not change adult diapers frequently, my mother was soaked, urine was on her clothes, her bedding and even seeped into the mattress. She ended up getting a UTI with traces of E-Coli due to their lack of changing adult diapers and utilizing proper hygiene. My mom had a health episode in which she needed nurses immediately no one went even after call light button was pressed she called me saying she didn't know what to do, still no one had gone to her room despite her hysterical crying and severe pain, I called this place telling them they needed to go to her room ASAP, I heard someone go in while I called my mom back and this person told her "Let me see what I can do for you", and left my mom in the room alone. I was forced to call 911 due to their lack of care & response to the situation only then is when they actually started taking steps to help my Mom and assess what was going on. Lack and poor communication amongst all staff and their depts such as doctor, nurses, physical therapy, admin, you will always receive conflicting information and it ALWAYS seems as they don't know what is going on with the individual they're caring for. My mom is 49 she is YOUNG, I can only imagine how they treat patients who are unable to speak for themselves or do not have family/friends to voice their concerns about their health and care. They're also understaffed which is very concerning, like I said think twice