chrissy t

Review of First Floors - Carpet One

Customer service is the problem here unless you ar...

Customer service is the problem here unless you are talking to sales department. Customer service agents who answer the phones always sound unhappy and unpleasant. I always get transferred at least three times for a simple question and have to be on the phone a minimum of ten minutes. I spent over 18k on flooring and when I called regarding care instructions I was placed on hold for fifteen minutes and transferred three times only to be met with attitude and to look on the national wood association website. I was not even referred to their own website. I have no complaints regarding the quality of the flooring yet but customer service is important to me.