Edit: If I could rate this zero star I would. I HA...

Edit: If I could rate this zero star I would. I HAVE to use this company due to the warranty, their scheduling is a joke. I paid for their stupid membership months ago and set up an appointment at that time. They call me today saying they dont have the time to come out and want to reschedule. How is this company still around? I hate them so much.

Where to start. I got a new AC system from these guys 3 years ago, they were very eager to take my money. After installation they broke my door and the jam. When I brought that up, their response was it was like that when they got there. I voice my concerns about the 100% sanctification guarantee and they responded with only that it applies to things they broke. Fine, just get out of my house. Scheduling the inspection was a nightmare with them giving me the run around about when the inspector can come out. I talked to the inspector and he was fine with meeting me after hours, while A1 kept saying there was no way any inspector would ever do that. Fine, they were out of my life.

Now the unit has stopped working. I call to schedule an appointment just to see if things have changed. They give me a window from 8 am to 4 pm. After asking for a closer time slot, since I have a job they said that was the best they could do. I found another company that met my needs. I call back to get the warranty info, they said they could not give that to me and would have someone call me with it...nothing. I get a call from someone asking if they could do anything for me, I tell them to find a time slot early in the morning and they were unwilling to do that.

I decide to give them one last shot and have them come out after work (still keeping my appointment with the other company so far). I was set to receive a call after 6pm, at 7:30 I call their dispatch and only get a response of yea, sorry we are really busy and can make it out at midnight. That was the last time I would ever give this company a change. I still have my service schedule for the other company with the time that actually works for me having a job.

Sorry, but not sorry...I will never use this company for anything again.