This has been awful. Not only did the misdiagnose...

This has been awful. Not only did the misdiagnose my repair and charge me in advance, they have yet to refund my money. They were at my place and their labor rate is $225 for 15 minutes of work. They have the parts in hand new and unused and have had them since the day the came for repairs on 3/1/21, mind you the pre-payment for services was made on 2/16/21. The tech was great though and found the true issue. I requested a full refund and was told NO only parts, and as of today, this still has not happened. I have filed a dispute with my credit card company.