AWESOME customer service, we had a reservation alr...

AWESOME customer service, we had a reservation already paid and we have lost our money because they have not had the decency, empathy and flexibility to make us a date change since due to serious family problems we could not enjoy it. Not even the big hotel chains make such moves, even less would I expect it from a hostel like this. I feel VERY DISAPPOINTED AND SCAMED.
Horrible customer service: We had a prepaid booking with them and due to family problems we had to change our dates but they do not have the consideration to allow a new dates, so we lost our booking and money! We are really annoyed and disappointed.