The Good: the hotel rooms have great views, a very...

The Good: the hotel rooms have great views, a very stately and gorgeous lobby, the staff were some of the best at I have ever encountered, the history of the hotel is really neat.

The Rest: while here my first room was in their tower section and I was on the top most floor for rooms. The room was very nice and it had great views. The initial impression was great. However, my first night at the hotel I came back from dinner around 9:45 and was quite tired as it was my first day on the West Coast and I came from East Coast time. When I got to the floor there was music blaring. I thought maybe it was one of the other rooms so I called the front desk to see if they could help control the noise, they informed me that there was a wedding in their function room above and there was nothing they could do. This was not music easily ignored and now I was infuriated with the fact they would even put guests on this floor if they knew they had a wedding that night. I went down to speak to the manager and basically got a night manager that could not do anything. We settled on moving my room, which was a bit of an inconvenience but it allowed me to sleep. I asked that they have the general manager give me a call the next day. I never heard from the GM for the rest of my stay. Unfortunately, there were minor annoyances with the new room like the shower pressure was completely different and it taking over two minutes for the water to actually become hot in the shower.

I find the experience really unfortunate for the hotel. This is not a place I would return to the next time I go to San Francisco. There are plenty of nice hotels with much more attentive management staffs. Hopefully other guests will not have the same issue.