Taraneh Fultz

Review of Adventist Medical Center - Por...

My husband has been having difficulty sleeping, so...

My husband has been having difficulty sleeping, so I went on the "find a doctor" search my health plan has, and it rated one of Adventist's doctors to be the best option for both our plan design and as far as patient outcomes. When I called to get an appointment, the woman on the phone said I had to have a referral from a PCP so that they know what to treat. When I asked why she doesn't trust patients to know that for themselves, she said it was their policy. Apparently, some doctor who has known us once -- and for all of 15-20 minutes -- knows more about my husband's medical needs than me, the person who has slept next to him for 12 years.

So now I have to find a PCP, make an appointment with them, then get a referral, and then make an appointment. Meanwhile, my husband goes untreated, and I have to pay for two office visits out of my HSA instead of one.

This is NOT patient-centered care. I wish I could give this place a zero.