Emily Cooke

Review of Legoland Discovery Center Bost...

I brought my nephew yesterday because I thought it...

I brought my nephew yesterday because I thought it would be fun to take part in the new LEGO Movie themed activities with him. I was disappointed because we never saw the characters to meet in the more than 2 hours we were there, and the movie in the cinema wasn t the LEGO movie. I only saw one additional activity that was about the movie and it wasn t very impressive. He got excited to see the Star Wars scenes, but then half of the animation wasn t functioning. Honestly, I could get over my disappointment that LEGO Boston didn t really seem to make much effort for the movie theme given the hype posted on their website because my nephew still had fun. However, they stay at a 3 star rating because of the staff. We walked in and the three employees at the reception desk barely acknowledged our presence. No greeting, no smiles. We went early to avoid the crowds, but when she said ok go ahead there wasn t much clarity on where to go or what to do so I had to ask multiple questions. We encountered 4 more staff as we went through the various parts of the park. None were friendly, none smiled, none seemed to think that a little boy was super excited because he loves LEGO and that the way to build a customer for life is to make things even a little special by just saying hello, asking if he s having fun....anything. Even when we bought a couple of LEGO kits on the way out, he was so happy to be getting them and the gentleman didn t say one word other than the dollar amount of the purchase, put the receipt on the counter and turned back to talk to his coworker without a thanks or have a good day . It s THAT part of our experience that means I won t be back.