Laura Toth

Review of Aloft Minneapolis

I made a reservation 4 months ago and had to cance...

I made a reservation 4 months ago and had to cancel it because we couldn't find anyone to take care of grandma who has Alzheimer's. We were trying to give my mother-in-law a break since she is the sole caretaker. I canceled a week prior and they kept full payment on two rooms only to sell them to someone else. It should be criminal to collect two payments for the same room. Maybe a class-action suit. Their customer service basically said "screw you, have a nice day".