Unfortunately not a good experience. They were not...

Unfortunately not a good experience. They were not able to fix my laptop but that is fine enough since not all repair services out there have the same level of expertise. Main concern was their communication whereby I kept calling them daily over the course of 8-10 days and the response was a formula response where every time they made me hold on phone while trying to get in touch with an engineer and always came back saying, "they are busy, please leave your number and they would call back" - I did not even get back a single call. Any further request would get you another formula response from the phone receptionist, "I am just a receptionist, cannot help you anymore". Clearly, not being truthful and clear enough. They do not have an office front either which makes things worse, I was glad I was able to at least get my laptop back.

Finally, got my laptop fixed by another laptop repair service who were much more available and honest.