Charlie Schwartz

Review of Big O Dodge Chrysler Jeep

We bought a used Town and Country from Big "O" rou...

We bought a used Town and Country from Big "O" roughly 3 years ago and bought the extended warranty. The first issue came up 2 days after we bought the van in which the dvd screen and oil pressure gauge went out. They refused to look at this van for weeks until I told them that was fine I will just return it since it was less than 48 hours with in out possession. This has been a continuous issue with the service department. We drop van off and no one calls you back. You have an appointment for first thing in the morning and at 4pm they still dont have it in and need to keep another day. Their has been an ongoing issue with the van drawing from the battery but they cant find the short. The service writers do the bare minimum of they even do that. Now my wife and 4 kids just picked up the van today from the dealership and started back home and the van would not shift. She took right back to them and they stated nothing they could do for her. Are you kidding me? How do tell that to anybody? Worst service and I will never buy from them again. Service department should be ashamed of themselves.