LaDonna Vodron

Review of Southland Dodge Chrysler Jeep ...

My sister had one of the worst experience of her l...

My sister had one of the worst experience of her life there. The manager cussed at her!
This is her story:
I rarely, if ever, post anything negative on here, but tonight I feel compelled to share the awful experience I had today with Southland Dodge in Houma. This past weekend my van was towed to them. They did a diagnostic workup and informed me on Monday that it would cost 2000 to fix all the problems. Realizing my car was on its last leg, I decided it was time to trade it in. I informed Dodge that I would be picking my vehicle up and trading it in. At about 5 pm on Tuesday, I went to the dealership to pick up my van from service and pay the diagnostic fee. When I went to pay, their credit card machine was not working. After waiting about 10 minutes or so for them to unsuccessfully get it back on line, I told them that I absolutely could not wait any longer, as I had an appointment at another dealership in Metairie to trade my van in and purchase a new car. I asked them to please send me a bill, and left with my van. This morning at about 9 oclock I was informed that the police were looking for me about a matter concerning Southland Dodge. A police officer called me and told me that I needed to come to the Dodge dealership right away. The owner had made the decision to call the police department and report me for not "paying my bill"...The bill I tried to pay, but could not because their credit card machine was not working. I was shocked. I had to find someone to watch my students, leave school, and drive over there immediately. After having the humiliating experience of being questioned by the police officer outside of the dealership, I went in and paid the much sought after $113 diagnostic bill. Understandably, I asked to speak to the manager and owner to try to gain some insight as to why they would choose this unwarranted manner of collection in order to settle my bill. The owner felt completely justified in his actions. He was fully aware that the machine was not working when I tried to pay, but said he called the police because I "should have" come and paid the next day. I explained that I was unable to go there the next day, but was absolutely planning on settling my bill. I asked why he would not give me time to go there and pay before making such a rash decision. He said, with a very stoic look on his face, " I did give you time. I gave you 1 day." I explained to him the unnecessary anguish and embarrassment he had caused me by treating me like I was some sort of criminal, but he was not concerned. I informed him that I would be letting fellow friends and family know about the lack of common courtesy and decency he had extended to me, and he became very angry at this revelation. He proceeded to point his finger at me and then told me to "get the **@#*& off his lot and never come back!" I am really appalled at the way I was treated, and I really hope no one else ever has to deal with being treated so horribly by this establishment ever again.