Prettybr0wn3y3z

Review of NH JOLLY HOTEL

This hotel has a great location 8 min walk to time...

This hotel has a great location 8 min walk to times square, 3 min walk to the empire state building, 20-25 min walk to central park. That literally is the only plus of this hotel. The customer service was horrible. House keeping came to my door EVERY morning at 8am, and when they see I was in my room. They would say they would come back. They refused to keep more than 1 set of fresh towels in the room. I had 2 people in the room. I literally had to call every day to ask for another set. They wouldn't even bring a face towel, they would bring a hand towel instead. House keeping left my room open one day, I came in at 3am to find that my door had been open since whenever they serviced the room. The shower/ tub did not have a curtain nor did it have a door. So we had to use towels to step on and collect the water when we showered. House keeping did a horrible job with cleaning the room, I suspect this is why they didn't want us in there when they cleaned the room. The hotel is very outdated. There's no microwave/ refrigerator in the room. The free wifi moves extremely slow. Location is the only great thing about this hotel.