K

Kelly Jean

3 years ago

After planning to go I dont know how many times I ...

After planning to go I dont know how many times I finally made it to the hotel.
On the drive up the view does not disappoint (in daylight- I've been many times at night to the ballroom).
The valet parking attendants were welcoming and helpful.
The view as you walk into the foyer was amazing and like a dream = blue sky with palm trees.
The staff had already told me which way to go..... we walked out of the lift and went outside. Easy you would think but can be a little confusing when going to the pool and beach.
The changing rules are nothing to write about and a HUGE disappointment compared to the sister hotel a short distance away.
The pool was lovely and a great view to boot; quiet and easily accessible for my 2 young sons.
Disappointed with the helpfulness of staff when on the way to the Sandcastle Kids Club.
Sandcastle club was lively and my sons loved playing in the water. The staff and facilities were amazing.
Food was okay = expensive; not a wide variety for children..... eat at the kids club as better deal for their food.

Shower head in changing room didnt work and the shower on the wall was very low if your an adult..... changing rooms were warm and AC couldn't even be felt.

On leaving and close to the doors to the lift i almost slipped.... very disappointing that the tiles are very slippery no sign and noone around..... what would have happened to someone alone or elderly

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