After being satisfied with a previous purchase, my...

After being satisfied with a previous purchase, my brother ordered an assortment of steaks and beef jerky from Edes Custom Meats for my birthday this year. When I arrived home from work, my wife said that some gross package is outside for you . I immediately knew something was wrong at first glance due to the sheer amount of insects on the package. When I opened the package, I noticed that it had been leaking a substantial amount of blood from the steaks. The foam cooler inside the cardboard box was not sealed in any way. After taking off the lid, I was treated with a disgusting, hot, bug-covered mess of a package that needed to be thrown away immediately (see pictures). Nothing was salvageable and I was surprised to see that only 2 small Capri Sun-sized ice packs were being used to keep everything cold. Additionally, it was sent two day shipping and I m not sure how they expected it to stay cold for that long in the middle of June.

When my brother and I called customer service, we were expecting a quick resolution and some new steaks/beef jerky in a few days. When we spoke to Alex (who I assume is in the customer service department), he mentioned that the tracking information said it was delivered 2 days prior. It s now been over 3 days since we made them aware of the issue. There have been multiple back and forth phone calls with zero attempt to make things right. The attitude has been borderline accusatory during the whole process with repeated attempts to try to get me to admit that I was aware of the package all along and left it to rot on my front steps. Additionally, trying to suggest that the blood covered beef jerky was fine since it was vacuum sealed is just plain wrong.

Is it not expected that shipping errors happen during the course of business? It s completely bizarre that the blame is being placed on the customer. Regardless of any error with the shipping company, it was not properly packaged and the damage has been done. There are plenty of other fine meat purveyors that know how to properly treat customers and deliver an amazing customer experience. Edes Custom Meats is not one of them.