G S

Review of Koni North America

I ordered some shocks from them over the internet ...

I ordered some shocks from them over the internet and didn't receive any confirmation that I even placed an order for two days so I contacted them. It wasn't until after I emailed them that they informed me that the parts I ordered were on backorder and wouldn't ship for 3 weeks. 3 weeks came and went and I never heard a word from them so I contacted them again and they said the order wouldn't ship for another week. Almost a full month after I placed my order I received it and it was missing parts so I couldn't install it. I'm still waiting on the parts. They have lacked any proactive attempt to communicate anything with me and then after making me wait a month didn't even check to make sure the order was complete. This has been an absolutely terrible customer experience. I will never buy anything from them again. Stay away from Koni North America at all costs.