John Rosenq

Review of Riverhead Toyota

I brought my car there to be inspected in the morn...

I brought my car there to be inspected in the morning at around 11 am. The car also was showing a check engine light, so they needed to run a diagnostic on it to find out what the problem was before inspecting it. The service person told me that I should fill out a form and go to the waiting area which is outside in their parking lot due to the COVID-19. I did this and explained what the problem was. He told me I would be called on my cellphone when they found out what the problem was with the check engine light. I waited for about 3 hours and the service person I spoke to told me that I needed to just keep waitIn until I received a phone call. Then a few hours later I was told that my car had been parked in the rear of the facility the whole time and that they had not done any work on it. They told me that I should have put the information sheet in a mail slot and this was the reason they did not do any work on it. I was never told by the service person who I had spoken to initially that I needed to do this. No one came and asked me why I was waiting so long even though i obviously had been. There is a real breakdown in communication at this dealership. I understand that allowances should be made because of COVID 19, but this neglect is just a symptom of a bigger underlying problem. They really need to train their repair staff better on communicating better with customers so that patrons are not left waiting for 5 hours only to find that no work has been done on their car. I am never bringing my car there again for ANYTHING!!!