If there were a way to do a 0 star, I would choose...

If there were a way to do a 0 star, I would choose that. I am completely disgusted with John Moore. I have been a customer for many years, paid them thousands of dollars for plumbing and AC work, including $5K for a new unit 3 years ago. We ve had issue after issue on this unit. Presently, I have no AC upstairs because after having them come out a month ago, saying it was an insect in our thermostat, charging me a trip fee that they weren t supposed to (did get that refunded), it still not working properly, then when they came again wanted to recharge the unit for over $700 (which my husband who knows about AC argued the point that Freon could not be contaminated without a leak and them agreeing to do it for free) did not solve the problem, then sent someone out a 3rd time who said it was the capacitor which we paid $150 for the warranteed part that costs $15 to be replaced and again did not solve the problem, then the 4th guy now says it s the fan motor which is also a warranteed part will cost $1200 to replace but he d give us a 50% discount to make it $600. I ve asked other AC people and this part would be changed out by them for less than $300 and this is not their original work to repair. The part itself is only $127. And after all this, I m not sure this would solve the problem. If they had their way, we would have now spent $1500 to fix a waranteed AC only 3 years old. It s like, let s just try everything that can cost you money and eventually we might find the problem. If not, at least we can still get you to pay for us to guess. I have no faith in them anymore. To top it all off, everyone we have spoken to on the phone and in our house all said our warrantee was 5 years for parts and gave me the run around for a week to get a copy of the original paperwork, which states 10 years for all parts. Why lie about it at 3 years? Prepping for me to be conned at year 6 to replace the unit again or what? So, I have a hot house and have to find someone willing to work on a warranteed part on my AC that I can trust won t do what John Moore did to us.