I can't think of a positive aspect throughout the ...

I can't think of a positive aspect throughout the whole procedure. Mike the sales guy was nice. That's about it. Richard is in the wrong line of work. His customer service skills are non existent. All of my neighbors and I had the same experience with him. Things were not even finished inside at time of closing that had to be on an addendum. That's fine I guess, until it takes months to get a simple sliding door replaced because the wrong size was ordered and had sitting there in the house for weeks before closing. Not hung up mind you. Just leaning against the wall. It couldn't have been checked in that entire time? Now I'm dealing with their refusal to do an 11 month inspection. Apparently a little work done 8 months after we moved in (which finally dealt with items we had from day 1), with a heading on the paper that says "60 DAY INSPECTION" is supposed to suffice as an 11 month inspection. The grading of the land between us and the neighbors on both sides causes a huge runoff even in the most average rainfall we get. It's a river between our houses during a storm. A dryer vent that is on the roof. Who knew? Apparently it's the worst place to put one, and our neighborhood is full of them. It became clogged after 7 months of use. In my previous house of 5 years, never 1 time did I have to clean a dryer vent. As my neighbor said, we just feel like we were duped with a good sales pitch solely to get our $, and after the fact have become useless, or a problem to them. It's like we are just supposed to accept it all as being ok. Would the owner of HC put up with these issues and not want to contact someone to have them fixed? Would you put up with it in your home? Especially a home that you saved and saved and saved up for and saw that large chunk of $ leave your bank account for this level of service after the fact. I think most people that put so much of their $ into a home have a level of pride gratitude to have something so nice that they want to keep it as nice as possible for as long as possible. They just want the people that they did business with to live up the standards that we were sold on. It isn't a lot to ask for, but not everyone can live up to their word I guess.