Erik

Review of Burbank Community YMCA

This is the nicest (cleanest and most modern) Y I'...

This is the nicest (cleanest and most modern) Y I've been to. However customer service has gone down the drain. The front desk people are mediocre. They used to have friendly young staff who were energetic and would greet all members, now they have older staff who are grumpy. This month they stopped towel service. It used to be included for all members. Even after increasing our rates recently they said that towel service became too expensive. Also, they remodeled the weight room around 6 months ago and got rid of a lot of the good 'ol weights and replaced them with machines and cross fit type stuff. In the past I'd dare to say this was close to being a hard core gym with a lot of regular lifters. Now the weight room is a teen hangout trying stuff that they saw on Instagram. All the teens come in groups and they are loud. This gym isn't what it used to be.