Stacey Kiernan

Review of Emerald Pointe Water Park

We decided to take a chance and go on a day that c...

We decided to take a chance and go on a day that called for scattered thunderstorms (as is normal in NC in the summertime). We loaded the three kids up and made the trip to Greensboro. They closed the park 3 times that day (for approx 30 mins - 45 mins each time) due to thunder. Each time we got almost to the top of the line we were in, it would thunder and we had to go back down. I get that. So, after the third time, we decided to leave. We had each rode one slide and had been there 5 hours and had spent $50 on food. So, i sent the kids and husband back to the car (as they were miserably hot and tired of standing in lines) while i waited in another very long line for "rain checks". I had all 5 tickets in my hand with the date on them. They told me all the people in my party had to be with me to get my rain checks. (that was NOT written on my tickets) I explained that i had sent everyone to the car, they had waited long enough throughout the day. They told me to go talk to customer service and from that point forward they ignored me. I went over to the customer service office and there was another very long line. I had enough by this point and just went back to the car. I don't make a whole lot of $ and i had saved up for this trip. Between gas, food at the park and tickets, i spent approx. $200. I would have been perfectly happy w/ 5 rain checks. I feel like i totally wasted my money and was taken advantage of. I will not go again.