J

Javier Mali

4 years ago

The rooms were very clean and the pool was amazing...

The rooms were very clean and the pool was amazing, the Only reason that I gave 3 star was for the courtesy at the Front desk and the Maintenance Girl, first the lady at the front desk gave me a second floor room with no elevator, when I ask for a first floor because I had 2 kids, 1 Stroller, 4 luggages and 2 seniors with me, she either told us about the luggage car, so we have to walked the whole Hotel with our things. SECONDLY I wanted to reserve the shuttle to the parks and I went to the front desk, again the same bad acttitude, the top of the cherry was that I paid for late checkout (2:00 pm) and the housekeeper knock at our door at 2:10 asking us to leave with the same attitude. At general apparently the employees do not want their jobs.

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