When I get to waiting room the person at the front...

When I get to waiting room the person at the front desk after I put my name cause I saw the book I asked her if I have to feel any document and she just have a sit you will be call but after a while I got up and asked her again then she gave me document to fill out and before I finished a blonde and very unhappy lady asked to finish the document while she was asking me question . Very unpleasant person no even smile on her face and not only with me cause I look if treated others the same .
Also I gave my insurance Inf . When I schedule the appointment and ask how much will be my part but usually is only my copay and I ended up paying $276. That I was no prepared for .and the Chinese person who did my mammogram was like a robot maybe was not my lucky day .
Only when I asked to another person if I was ready to go . She was very nice when answering my question