Really disappointed with this spa ... customer sup...

Really disappointed with this spa ... customer support not at all level. I booked for a promotion and I had a validation code for my purchase. I called giving my code to reserve and everything was fine. When I arrive at the reception, I am told that in fact, the reservation schedule for my massage was not in accordance with my promotion (leve tot) and that I had to pay 100 pieces more at the counter for the day . The person on the phone did not inform me of this at all !!! If I decided to cancel on the spot, I would have to pay more than 100 pieces the same because the masseurs were booked and that's the price for a cancellation. Really a hold up !! Their excuse: our systems do not communicate with each other and the receptionist could not even know with your reservation codes. So we had a really bad experience ...