Shawn Helmin

Review of Treasure Island Resort & Casin...

Was there last night to celebrate Christmas with o...

Was there last night to celebrate Christmas with our children. Not sure it started off great with one of valet people yelling at us for where we pulled up, even though we were told to park there by the 1st valet guy? We were then unable to get in our rooms until 5:30 (difficult with children), no apology for that or compensation. We then went to the waterpark, which was totally understaffed? On a Saturday night? Service was awful. After that the adults went down for dinner at 7:30 to Prime Time, seriously they were out of the prime rib sandwich? We had bragged to our kids how delicious they were and a signature for your casino. Once again poor planning for a Saturday night. Felt that quite a few of your personnel were not very friendly in more than one department. I have to say the older gentleman in the bellhop was actually the most friendly and helpful person we dealt with (kudos to him for having a smile and actually speaking to us respectfully. He should get a raise and give classes to others). We did enjoy the band, great entertainment. Sorry to say you will not be our choice for our next family gathering.