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Kellie Clark

4 years ago

I am not happy with the way Sarasota Florida branc...

I am not happy with the way Sarasota Florida branch has handled an issue that came up at the store. A kid was standing and a display santa many times. I told the little boy are you going to pay for that he said no. I stated well maybe you shouldn't stand on it. The child runs and gets his mother and another adult and two other kids. In fear of my safety I did lie to the parent and stated I only said not to stand on the display. I walked away and the mother was extremely aggressive and threatened me stating if I did say such things I wouldn't of had a good day. I spoke to a person that works there and an Assistant manager both ladies were very sweet and apologized this happened but the manager didn't care wasted my time that I had to explain it again and the two men that walked me out didn't care at all about anything just wanted to get carts seemed like I was waisting there time. I did tell the boys to go I don't need them but they wouldn't leave till I get in the car. Disappointed in the uncaring and attitudes of manager and two men. I was and still am in customer service and you should treat a place of business with respect it's not a babysitting place. I was debating on returning the Christmas decorations I purchased but don't feel comfortable returning

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