Vanessa Valadez Review of Courtesy Chevrolet Group (Phoe...
If you like to have your time wasted then this is ...
If you like to have your time wasted then this is the place for you!! We bought a certified pre owned vehicle here a year and a half ago. The car has been leaking water from the rear window and it flooded the back seats. Upon arriving to a scheduled appointment, the service advisor automatically assumed that we had done something to the vehicle s antenna and said the water was leaking from there and not the window. Mind you, he never once checked to see if this was the case. He said the vehicles extended warranty was expired without bothering to actually check. I let him know that could not be the case as i had confirmation it extended until jan 2020 or until 48,000 miles. The vehicle is under that number so he then said that the antenna is not covered. (How convenient) and that because we bought it 2 years ago they couldnt do anything. Once home, we checked to see where the leak was coming from and it in fact was coming from the window and not the antenna.(Finding the source of the leak took less than a minute, by the way.) The advisor was lazy and no one bothered to address the issue but instead tell us to come another day. Terrible service, we wasted an hour in traffic coming here.
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