Angela Mccoll Review of Sundance Chevrolet
Update from the post below.
Update from the post below.
We were contacted by someone (sorry I don't have his name) from Sundance regarding my post below. We were then sent a Canada/U.S. Warranty agreement for our Jeep, which stated that the manufacturer's warranty was valid in both the U.S. and Canada. Due to some unforeseen circumstances we weren't able to get our Jeep into the local Jeep service shop until this past week. We showed the service manager this piece of paper and all our computer updates and warranty work were completed without charge. Thank you to the person who sent us the paper with the warranty shown and I've changed my review and I would recommend Sundance Chevy to anyone who asks me.
Unfortunately, we are very disappointed in our follow up information requests with Sundance Chevy. We bought a used 2015 Jeep with only 15k miles on it. We were looking for a specific model and trim and we thought we were lucky to have found it at Sundance Chevy. They went above and beyond to get our business, which was good. However, we just found out, less than 2 months after purchase that our Jeep was originally from Canada and as such any manufacturer's warranty from Chrysler is null and void. Now why didn't the dealership tell us this? Why did they say that it was still under the manufacturer's warranty when we were looking into buying the extended warranty, but didn't give us anything in writing? We called to find out if there was anything that they could do for us and basically they said nope, you own the car now! I do take some responsibility for not asking the question, but I didn't know that the warranty wasn't any good in the U.S. if the car is first registered in Canada.
Everyone be aware of this and make sure to ask very detailed questions of them, because they are not going to volunteer any information! Quite disappointed if this is how they treat customers afterward.
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