John Hermes

Review of Griffin Ford

My 2016 Explorer XLT had low rear brake pads after...

My 2016 Explorer XLT had low rear brake pads after 21,000 miles. These are mostly hiway miles. Ford only warranties brake pads for 1-yr or 18k miles. So, Griffin understanding my displeasure that no new car should go through a brake job at 21K, goes to work on my behalf. They found a seized-up caliper on the rears and had the repairs done under warranty as it should have been. Why it had to be a fight with Ford, I don't know...but the Griffin service rep and manager made it right and saved me a $400 repair need.