Sara Sendelbach

Review of Griffin Ford

I picked up my Toyota RAV4 at Griffin Ford. Gre...

I picked up my Toyota RAV4 at Griffin Ford. Great SUV! However, my dealership experience was extremely disappointing. I live two hours away from the dealership. To hold the car, they needed $500 on my credit card. Before I gave them my credit card, I asked if they had the metal key tag to order replacement keys. Yes, no problem we have it they said. Then I said can I register this car to my trust? Yes, no problem. I gave them my credit card to hold the car. Two days later I drive two hours to pick up the car. First, I said where is the metal key tag for replacement keys - Oh, we don't have it. I want to title this SUV to my trust as confirmed previously. They said "We can't do that without the full trust", which is at my home. No mention before I left home that it was needed. Then, they gave me a bill for $500.00 over the agreed price. I said its $500 to high. They said that they decided to not charge my credit card and I needed to come up with an additional $500.00 RIGHT NOW. Really? I am 61 and this is the WORST dealer I have ever dealt with. Take your business elsewhere!