Greg Boatwright

Review of Swiss Travel Costa Rica

Booked a trip and needed to cancel one hour later....

Booked a trip and needed to cancel one hour later. We wanted to use the money on another day but the agency refused to accommodate . They charged us 20% fee for the cancellation .
I understand that's their policy but there should be a reasonability test that these people don't understand. The Westin should get another agency . Everyone stay away from this agency and book elsewhere