Stayed here with some girlfriends, and this place ...

Stayed here with some girlfriends, and this place is amazing! Lovely rooms, dining areas and staff. Super friendly and helpful. Why only 3 stars? Disappointed that a 5 star hotel doesn't have a swimming pool, especially since they have a spa. Also, they have just had a new system installed for reservations and payments etc, and it was pretty shambolic, still not entirely convinced that that I haven't overpaid. Super confusing, for the staff as well as us guests. It took my friends 40 minutes to check in, and we had major problems and confusion with both our reservation and checkout/payment. Hopefully this is a temporary hiccup...........