Jesse

Review of VivaColombia

Vivaair has to be one of the worst airlines if not...

Vivaair has to be one of the worst airlines if not THE worst airline that I have ever had the experience of flying with. We showed up an hour and 55 minutes before our flight, and they told us that because we had not printed out our boarding passes at least two hours prior to the flight departure, we could not board the flight at all! Even though no where in the email or ticket, or website said we needed to do so. We spoke to multiple people in both English and Spanish that it was not written anywhere on the website or the email that we needed to print boarding tickets. The lady at the counter was rude and dismissive and could not bother to help us understand the logic behind their seemingly made-up rule of 2 hours. After speaking to multiple people, including airport staff, they finally let us on after charging us a total of 66,000 Colombian pesos ($21 USD) to print two boarding passes. This was even after us offering to pay extra charge to print the tickets. Utterly rediculous. Do not fly with this airline if you can help it.