Martina Bertini

Review of Greyhound Cars

Needed a cab to come back from Croydon's hospital....

Needed a cab to come back from Croydon's hospital. Phoned fist time: they tell us the cab will be there in 10 minutes, wait for half an hour outside the hospital with my newborn baby and no cab. Phoned again, they said the driver has been and has not found us. Ordered another cab, gave precise instructions how to get to maternity ward, same thing happens. Phoned again, they said it's our fault for not being there - but we were! And under the rain. Ordered a third cab, patrolled the road, paid attention to every car going by - no cab again. We phoned the company, they said the drivers only go to the main entrance so it's again our fault, even though when we gave the exact address and they never mentioned anything like that. We asked for another cab to be sent but they told us that that was 'strike no. 3' and they would never again send a cab for us. We wasted over 1 hour and half, with a newborn and a toddler, waiting for cabs that never showed up and then got the blame! Phoned another company, driver came within 5 minutes, parked in front of the maternity ward, helped up with the pushchair, brought us home. If I could give Grayhound cars zero stars I would. What a horrible experience!