N J Bennett

Review of InterContinental Malta

Wouldn t recommend for families with children. Alt...

Wouldn t recommend for families with children. Although website advertises as child-friendly, entrance to infinity pool was denied because children were not allowed on Sunday s, however, website states children are welcome. I brought up that this is not stated in hotel policy, then was told that it was reserved for private event. Although, the day prior at check-in, I was reassured it could be used and was not reserved. Lots of communication gaps within staff, making the guest lose confidence in professionalism and question discriminatory behaviour.

Room was average; comparable to a two/three star hotel. Outdated, see pictures attached.

Reception assistant manager was friendly and receptive of feedback.

Disappointed and would not stay at this hotel again for a family holiday.