Ixel Alpizar Review of Downtown Wine
Have never had a bad experience as I did at this p...
Have never had a bad experience as I did at this place, my husband and I came with one of his friends who is a regular, ordered a baked Brie and charcuterie & cheese board. Both took a while to arrive, which whatever we were all talking and gave them the benefit of a doubt, over 30 min pass and the baked bri is nowhere to be found. I ask the lady at the counter and gave me an attitude and said they were busy. Finally dish arrives which was pretty much melted queso and part owner asks if there s an issue, I mentioned to her it took a while to get our dish and she pretty much told us they had over 100 people and perhaps this wasn t the place for us. Having to wait for food is normal, I was in the industry, and let me tell you, all you have to do is apologize for the inconvenience not go all defensive and tell your customers that is not the place for them. Guess what yeah that is not the place for me, we didn t want anything for free, she asked what was wrong and we told her the issue. I will never step foot at this establishment ever again. Too many good places in naples to waste my money at a place like this
Moral of the story, if you go there and your food takes a while, don t complain

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