Package didn't come on time as it was delivered to...

Package didn't come on time as it was delivered to a different location that wasn't given when the purchase was made. Back and forth for a week that nobody is home and also unnecessary trip towards a pick-up point because of the entire delay. App is crashing most of the time and there is no way you can get in contact with the driver or the customer service at any time of day. Disappointed by the entire process. Shouldn't be that complicated.