Jake Z. Chang

Review of Gateway Toyota ,Inc.

Terrible service department.

Terrible service department.

My 2009 Rav 4 was recalled the 2nd time in the past 3 years. I went to this dealer today (where I bought this vehicle), and ask them to do what the recall letter said. My wife and I have heard some noise from the rear of the vehicle on some occassions (not always). We just want them to inspect the vehicle and make sure that it is safe to drive, especially when we have a 2 year old baby, and my wife is being pregnant again.

Firstly the guy at the first desk was saying that recalls are actually a good thing, and that we should expect a lot more from Toyota, because "Toyota now recalls for every little safety concerns." What kind of lame excuse is that? Why didn't you make the car safe the first place? and when recalls happened, the guy is actually proud of them? (lest say sorry?) Unbelievable!

Then the guy took a look at the car, looking unconvinced because no one in Canada has experienced this issue, and I couldn't duplicate the noise. He asked me to take off the car seat (he is not even a technican) and then he wants to charge me for the car inspection. I argued that this is not what's indicated in the recall letter, and I read aloud the pertinent section to him.

The guy finally turned this to his Manager (Doris). She sang the same song as the front desk guy. And I have to read the letter aloud to her for the second time. Then she threw the paper on the desk in frustration and finally agreed to inspect the car for free.

All I can say is that this was a very bad experience and it tells you what this dealer is like. This will be my last vehicle I purchase or service from this dealer, and I certainly won't recommend it to anyone.